Frequently Asked Questions

Retm is an integrated Arabic platform for social media content management. It helps you plan, create, schedule and publish content across all social media platforms from one place.

We support 10 platforms for publishing, 7 for engagement, and messaging on Facebook, Instagram, X, TikTok, Telegram, and WhatsApp.

Yes, through creating multiple workspaces. Each workspace can connect its own accounts on each platform. For example: a workspace for Client A with their accounts, and a workspace for Client B with their different accounts.

Yes, Retm platform is available on all devices. You can download our dedicated app on iOS from App Store or on Android from Google Play. The app fully supports content creation, scheduling, and publishing, while other features are available via the web version.

Sign up for a new account, choose the right plan, connect your social media accounts, and start creating content.

You must be 18 years old or older to use Retm platform, according to our Terms of Service.

Yes, Retm works fully manually. AI is an add-on you control from settings, and you can disable it completely from workspace settings.

A workspace is the main environment for organizations and large entities in Retm. It allows you to connect your organization's social media accounts, add a multi-member team with different roles and permissions, and manage content in an organized way.

Workspaces are designed for: 1) Companies and large organizations with multi-member teams, 2) Agencies managing multiple client accounts, 3) Any entity that needs an approval system and organization for collaborative content work.

For agencies, you can create a separate workspace for each client. Each workspace has the client's own accounts, dedicated team, and independent reports. There is no overlap between clients, with easy centralized management from one account.

For companies and organizations, a workspace provides: a unified environment for the entire social media team, clear roles (content creator, designer, approver, manager), an approval system ensuring content quality before publishing, and comprehensive reports to track performance.

Each workspace includes: 1) Connected social media accounts, 2) Team members with their different roles, 3) Its own approval chains, 4) Idea box, 5) Posts and scheduling, 6) Reports and analytics, 7) Media studio.

You can invite multiple users to the workspace, each user gets a specific role (manager, content creator, designer, approver). Each user sees and interacts with content according to their permissions. Everyone can collaborate on the same posts and ideas.

Yes, each workspace is completely independent with its settings: connected accounts, team members, approval chains, and reports. There is no overlap between different workspaces.

From the main menu, click on the current workspace name, then choose "Create new workspace". Enter the workspace name and organization info, then start connecting accounts and inviting team members.

Yes, a user can join multiple workspaces (for example, if they work with more than one organization). They will see a list of joined workspaces and can switch between them, with different roles and permissions in each workspace.

The main roles offered by the platform are: Membership Manager, Account Manager, Approval Manager, Designer, Content Writer. Custom roles can also be added through the Custom Roles feature available as an add-on subscription.

The number of members depends on your subscription plan. Contact us to learn about each plan details and the possibility of adding additional members.

The Membership Manager can add/remove members and edit their roles. They can also remove approval permission from Account Manager when needed.

Only the three management roles: Membership Manager, Authorized Approver, and Account Manager have permission to approve or reject content in the approvals section.

The platform provides 4 main stages: 1) Think: Easily collect ideas with team interaction, 2) Create: Creative workspace for the team to execute ideas, 3) Get Approval: Get direct approvals from managers, 4) Schedule & Publish: Schedule content and monitor the calendar.

"Just an Idea" is for suggesting ideas and voting on them before execution. After approval, the idea moves to "Creative Space" where it is executed and converted into a complete post with design and content.

You can schedule posts at multiple stages: while preparing the idea, while preparing the post, during account manager approval, during approval manager review, or from the calendar later. The post will automatically publish at the scheduled time on selected platforms.

Yes, you can publish to multiple platforms simultaneously, each with its unique features. For example: Twitter as a Thread, TikTok as a video, and Instagram as an image or Carousel. You can schedule all these posts to publish at the same time despite their different formats.

Yes, we provide comprehensive reports and analytics including: post performance reports, engagement statistics, analytics for each platform separately, and performance comparison across different periods. You can export and share reports with your team.

Workspaces are the primary way to organize your work in Retm. You can create a separate workspace for each client or project, and each workspace has: its own platform accounts, different team members, independent approval chains, and its own reports. Ideal for agencies managing multiple clients.

A post goes through 8 statuses: 1) New - newly created post, 2) In Progress - currently being worked on, 3) Pending Approval - awaiting content approval, 4) Pending Final Approval - awaiting final approval, 5) Ready to Publish - approved and ready for scheduling or publishing, 6) Rejected - rejected and needs modification, 7) Publishing Failed - error occurred during publishing, 8) Published - successfully published.

Yes, Retm provides a comprehensive media studio. You can upload and organize images and videos in a central library, create folders, edit images, and reuse media in multiple posts. You can also share files with team members.

Yes, Retm integrates AI technologies to help you with: content suggestions, text improvement, generating new ideas, and analyzing best posting times. These features help increase team productivity and content quality.

The Idea Box is a space to collect and organize content ideas from all team members. Any member can suggest an idea, then it gets reviewed and approved before converting it to an actual post. It helps organize creative work and ensure content quality.

From the Idea Box section, click "Add New Idea", enter the idea title and description, attach any supporting files (images, videos, documents), then submit for review. The idea will appear in the pending ideas list.

An idea goes through 6 statuses: 1) New - newly created idea, 2) In Approval Chain - idea is under review and approval, 3) Modifications Required - needs changes before approval, 4) Approved - idea has been approved, 5) Rejected - not approved, 6) Converted - converted to an actual post.

After the idea is approved, click "Convert to Post". You will automatically be taken to the post preparation screen with the idea data transferred. Complete the details, select platforms, and set the publishing date.

The approval system ensures all content is reviewed before publishing. When a post is submitted for approval, selected approvers are notified. They can approve, reject with notes, or request changes. After approval, the post moves to scheduling or direct publishing.

Retm provides 3 types of approval chains: 1) All - all approvers must approve, 2) Any - approval from one approver is sufficient, 3) Sequential - approval in a specific order according to administrative hierarchy.

Membership Manager and Account Manager can create and modify approval chains. They specify approvers, chain type, and approval order if sequential.

Yes, you can track each post status from the Approvals section. You will see who approved, who rejected, added notes, and time spent at each stage. You will also receive instant notifications for any updates.

Yes, we offer a low-cost Start plan to try the platform and explore essential features before upgrading.

We support all electronic payment methods available in Saudi Arabia including credit cards, Mada, Apple Pay and others. Payment gateways are supervised by the Saudi Central Bank to ensure the security of your transactions.

Yes, you can upgrade or downgrade anytime. When upgrading, only the difference will be charged. When downgrading, the new plan will apply in the next billing cycle.

Yes, we offer special discounts for annual subscriptions. Contact us to learn about available offers.

All paid amounts are final and non-refundable under any circumstances, including cases of contract cancellation by the customer. Payment of the amount is considered an acknowledgment and acceptance of the Terms and Conditions policy.

You can contact us through: "Contact Us" page on the website, Email: [email protected], or call: 920010066

Technical support team is available Sunday to Thursday from 9 AM to 5 PM Saudi time. For emergencies, 24/7 support is available for premium plans.

Yes, we provide comprehensive training videos, detailed guides, and live training sessions for teams. You can also access the help library anytime.

Contact technical support immediately through "Contact Us" page or via email: [email protected] - We are committed to resolving all technical issues as quickly as possible.

All data is hosted within the Kingdom of Saudi Arabia.

Yes, we are ISO 27001 certified for information security.

Your data security is our priority. All data is stored on servers within Saudi Arabia. We use AES-256 encryption for stored data and TLS 1.3 for data in transit. We are ISO 27001 certified for information security, and we do not store your banking data.

Retm accesses data needed for publishing your content and fetching interactions and analytics, and private messages only when customer service is enabled, to display them to your team and reply to them.

Your account connections are automatically renewed without any action needed from you. You can disconnect at any time from the admin panel if you have permission, or from the platform settings itself.

We provide several security features to protect your account: 1) Use a strong password (the platform enforces password requirements and limits), 2) Two-Factor Authentication (2FA) is mandatory for all accounts via authenticator app (Google/Microsoft Authenticator) or SMS, with backup recovery codes.

The Security & Compliance Center is an integrated system that helps companies comply with cybersecurity controls issued by the National Cybersecurity Authority. This feature is available as a separate subscription within the Enterprise plan.

The system includes: 24/7 security event monitoring, creating and publishing security policies, team security training with assessment tests, periodic access reviews, risk register and mitigation plans, and incident response with escalation system.

The system enables quick reporting of security incidents, with severity classification and automatic escalation for critical incidents. Each incident is tracked from reporting to closure, with lessons learned documented for future security improvements.

Through the Security & Compliance Center, go to "Security Incidents" then "Report Incident". Select the incident type and severity level and provide a detailed description. Workspace managers will be notified immediately, and critical incidents can be escalated directly to the Retm team.

The system provides a comprehensive risk register with severity and likelihood assessment for each risk. You can create mitigation plans and track the status of each risk, with periodic reports to review the organization's risk posture.

Yes, comments, mentions, and interactions from your accounts appear on the Engagement page, and you can reply directly without logging into each platform.

Facebook, Instagram, X, TikTok, YouTube, Google Business, and LinkedIn.

Yes, on Facebook, Instagram, X, and TikTok, and the hiding is done on the platform itself.

A single place that receives private messages from Facebook, Instagram, X, TikTok, Telegram, and WhatsApp, with a profile for each customer and a ticket for each conversation.

You choose its level of involvement: classify messages only, suggest replies for your team to review, or auto-reply from the knowledge base. You can also disable it completely from workspace settings.

From the knowledge base you upload only, and if it doesn't find an answer it transfers the conversation to an agent.

Yes, on private messages and on comments and mentions. The agent can send the reply for approval, and the supervisor can approve, edit, or return it with a note.

It varies by plan, and details are on the pricing page.

Yes, the AI in customer service understands the content of images and voice notes sent by customers and includes them in the conversation context for more accurate responses.

Facebook, Instagram, X, and YouTube.

It varies by plan, and details are on the pricing page.