Frequently Asked Questions

Retm is an integrated Saudi platform for social media content management. It helps you plan, create, schedule and publish content across all social media platforms from one place.

We currently support: Facebook, Instagram, Threads, X (formerly Twitter), TikTok, and LinkedIn. Coming soon: YouTube and Wakeb platform.

Yes, Retm platform is available on all devices. You can download our dedicated app on iOS from App Store or on Android from Google Play, and you can also use the platform via browser from any device for all features except Creative Space features.

Sign up for a new account, choose the right plan, connect your social media accounts, and start creating content. You can try the platform for free for a limited period.

You must be 18 years old or older to use Retm platform, according to our Terms of Service.

The platform offers 5 roles: Membership Manager (full permissions), Authorized Approver (content review and approval), Account Manager (daily operations management), Designer (creating designs), and Content Writer (writing text content).

The number of members depends on your subscription plan. Contact us to learn about each plan details and the possibility of adding additional members.

The Membership Manager can add/remove members and edit their roles. They can also remove approval permission from Account Manager when needed.

Only the three management roles: Membership Manager, Authorized Approver, and Account Manager have permission to approve or reject content in the approvals section.

The platform provides 4 main stages: 1) Think: Easily collect ideas with team interaction, 2) Create: Creative workspace for the team to execute ideas, 3) Get Approval: Get direct approvals from managers, 4) Schedule & Publish: Schedule content and monitor the calendar.

"Just an Idea" is for suggesting ideas and voting on them before execution. After approval, the idea moves to "Creative Space" where it is executed and converted into a complete post with design and content.

You can schedule posts at multiple stages: while preparing the idea, while preparing the post, during account manager approval, during approval manager review, or from the calendar later. The post will automatically publish at the scheduled time on selected platforms.

Yes, you can publish to multiple platforms simultaneously, each with its unique features. For example: Twitter as a Thread, TikTok as a video, and Instagram as an image or Carousel. You can schedule all these posts to publish at the same time despite their different formats.

Comprehensive reports and analytics service will be available soon. We are currently developing an advanced reporting system to analyze your posts performance across all platforms.

Yes, the Membership Manager can create and manage multiple workspaces for different clients or projects. Each workspace has its own members and settings.

Yes, we offer a free trial period to try the platform and explore all features before subscribing.

We support all electronic payment methods available in Saudi Arabia including credit cards, Mada, Apple Pay and others. Payment gateways are supervised by the Saudi Central Bank to ensure the security of your transactions.

Yes, you can upgrade or downgrade anytime. When upgrading, only the difference will be charged. When downgrading, the new plan will apply in the next billing cycle.

Yes, we offer special discounts for annual subscriptions. Contact us to learn about available offers.

All paid amounts are final and non-refundable under any circumstances, including cases of contract cancellation by the customer. Payment of the amount is considered an acknowledgment and acceptance of the Terms and Conditions policy.

You can contact us through: "Contact Us" page on the website, Email: [email protected], or call: 920010066

Technical support team is available Sunday to Thursday from 9 AM to 5 PM Saudi time. For emergencies, 24/7 support is available for premium plans.

Yes, we provide comprehensive training videos, detailed guides, and live training sessions for teams. You can also access the help library anytime.

Contact technical support immediately through "Contact Us" page or via email: [email protected] - We are committed to resolving all technical issues as quickly as possible.

Your data security is our priority. All data is stored in servers located in Saudi Arabia. We implement various security measures: standard encryption, access control, multi-factor authentication, continuous monitoring, regular security audits by external experts, and regular backups. We are ISO 27001 certified for information security. The platform does not access your private messages or followers, and we do not keep your banking data (payment gateways are supervised by the Saudi Central Bank).

Currently, Retm platform does not have access to your social media accounts, private messages, followers, or any private information. We only use the necessary permissions to publish content that you prepare and schedule. The service and Terms and Conditions may be updated in the future if new features such as engagement management and reports are added.

The token for connecting your accounts with social media platforms expires every 60 days. You will be notified before expiration to reconnect and ensure uninterrupted automatic publishing.

We provide several security features to protect your account: 1) Use a strong password (the platform enforces password requirements and limits), 2) Enable Two-Factor Authentication (2FA) from account settings - we strongly recommend enabling this feature for additional account protection.