The Problem
A team member sent a response with an error, or used an inappropriate tone with an angry customer. The message was sent, the damage was done. This could have been avoided if the response had passed through a supervisor first.
What is Response Approval?
Response Approval allows employees to send their replies to a supervisor for review before they reach the customer. Whether replying to a private message or a comment, it first goes to whoever you choose for review and approval.
What Does It Offer?
- Review before sending: The reply doesn't reach the customer until the supervisor approves
- Edit or reject: The supervisor can edit the reply before sending, or return it to the employee with notes
- Complete log: Every approval decision is saved for reference
How to Benefit
Response Approval ensures quality communication with your customers. New members learn from supervisor feedback, and sensitive replies are reviewed before sending. The result: professional communication that protects your brand reputation.
Available depending on your plan. See the pricing page for details.