Release Notes

Customer Service

Unified Inbox

All messages, comments, and mentions from your platforms in one place, with customer profiles, tickets, canned responses, and tags

Digital Profile

A knowledge library collecting your organization info, used by AI to craft accurate responses to customer inquiries

Response Approval

Review and approve responses before sending, so every reply represents your organization correctly

Customer Satisfaction Survey

Customers receive an automatic rating after ticket closure, measuring your service quality with clear numbers

Platforms & Integration

New Platforms & Expanded Capabilities

Publish to Tawakkalna via Wakeb, manage WhatsApp with message templates, add music to TikTok posts, and choose video covers on X

Retm with AI Platforms

Connect your workspace to Claude, ChatGPT, or any MCP-supporting platform, and manage content through conversation

Design via Canva

Design your post images in Canva directly from the post editor, without switching between platforms

Publishing & Analytics

Retm Publishing

Add your posts and they automatically queue for the nearest available time from your preset slots

RSS Feeds

Connect news sources and blogs, and Retm automatically publishes new content with filters

Competitor Analysis

Track competitor accounts and compare your performance with theirs, for data-driven decisions

Security & Performance

Enhanced Account Protection

Mandatory 2FA via authenticator app or SMS, with recovery codes and international phone number support

Real-time & Higher Stability

Instant engagement updates within Retm, and improvements to Meta and LinkedIn connections