The Problem
A message on Instagram, an inquiry on WhatsApp, a complaint on X. Each message in a different app, and your team switches between apps all day. Messages get lost, responses are delayed, and customers feel neglected.
What is the Unified Inbox?
The Unified Inbox brings private messages from Facebook, Instagram, X, TikTok, Telegram, and WhatsApp into one screen. Instead of opening each app separately, your team sees all messages in front of them and replies from one place.
What Does It Offer?
- All messages in one place: No need to switch between apps—everything is in front of you
- A ticket for each conversation: Every conversation is tracked with a unique number, so no message gets lost even when it moves between team members
- Team distribution: Assign conversations to team members
- Optional AI assistance: Enable an assistant that suggests responses based on your information, or rely entirely on manual replies
How to Benefit
When you gather your customer messages in one place, search and switching time decreases, and team focus on replying increases. Conversations don't get lost, and customers get faster responses. The result: better customer service with less effort.
Available depending on your plan. See the pricing page for details.