The Problem
You closed the conversation, but is the customer actually satisfied? Was their problem solved? Without direct customer feedback, you don't know your true service quality. Silently dissatisfied customers are the most dangerous: they leave without you knowing why.
What is the Customer Satisfaction Survey?
The Customer Satisfaction Survey reaches customers after their private conversation is closed. A short message containing a survey link with your questions, to measure their satisfaction with the service they received.
What Does It Offer?
- Automatic sending: The survey reaches the customer after the conversation is closed
- Your own questions: Design the survey with questions that matter to you
- Satisfaction measurement: Know your customers' real opinion of your service
How to Benefit
When you ask customers about their experience, you discover strengths and weaknesses in your service. Negative feedback reaches you directly instead of appearing as public complaints. This allows you to continuously improve service based on real opinions.
Available depending on your plan. See the pricing page for details.