The Problem
Many messages arrive daily, and your team needs time to read each message, understand it, and craft an appropriate response. Similar messages require the same effort every time, and new team members need time to learn before replying confidently.
What is the AI Assistant?
The AI Assistant in Retm is an optional tool that helps your team respond to customer messages. It suggests replies based on your information and digital profile, and automatically classifies messages—all under your complete control.
What Does It Offer?
- Reply suggestions: The assistant proposes a ready reply that the employee reviews before sending
- Message classification: Identifies message type (question, complaint, praise, escalation, or spam)
- Digital profile: Uses your stored information to reply accurately
- Fully optional: Enable or disable it anytime based on your needs
How to Benefit
When the assistant suggests ready replies, drafting time decreases and team focus shifts to service quality. New members get suggestions that help them start, and the whole team replies in a unified style that reflects your brand identity.
Available depending on your plan. See the pricing page for details.